Stairlift FAQ
Answers to the most commonly asked questions about stairlifts.
Are stairlifts VAT exempt?
Most stairlifts qualify for VAT exemption if they are purchased for personal use by someone with a disability or long-term illness. This means you can often save considerably on the total cost of your stairlift. To qualify, you simply complete a short VAT exemption form when you order. Our trusted partner can guide you through the quick process to make sure you get the financial relief you’re entitled to.
Are stairlifts safe?
Absolutely. Modern stairlifts are designed with multiple safety features to protect users at every stage of travel. They include seat belts, safety sensors to stop the lift if there’s an obstruction, swivel seats for safe dismounting, and battery backup in case of a power cut. With regular servicing and proper installation, stairlifts are an extremely safe way to move between floors at home.
Are stairlifts attached to the wall?
Stairlifts are not fixed to your walls. Instead, they are attached to the staircase itself using sturdy rails that follow the shape of your stairs. This means there’s no damage to your walls or major structural work required. The track is securely fastened to the stair treads, keeping your home intact and installation simple.
Are stairlifts battery operated?
Yes. Most modern stairlifts are battery powered and automatically recharge when parked. The batteries ensure smooth and quiet operation and will continue to work even during a power cut. This makes them reliable and energy efficient, giving you peace of mind that your lift will always be ready when you need it.
Are stairlifts a good idea?
If you or a loved one find stairs difficult, a stairlift can be a life-changing addition to your home. It allows you to maintain independence, safety, and comfort without needing to move to a single-level property. For many, a stairlift restores confidence and makes everyday life easier - it’s a simple solution that provides both freedom and reassurance.
Are stairlifts expensive?
The cost of a stairlift depends on the type of staircase and any additional features you choose. Straight stairlifts are generally the most affordable, while curved or custom models cost more due to bespoke rail design. However, with VAT relief and flexible finance options, owning a stairlift is more affordable than many people think.
Are stairlifts noisy?
Not at all. Modern stairlifts are designed to operate smoothly and quietly, so you’ll only hear a gentle hum as they move. This ensures a calm and comfortable experience, especially for those who prefer a peaceful home environment.
Can stairlifts go around corners?
Curved stairlifts are specially designed to travel around corners, bends, and landings. They are custom-built to fit the exact shape of your staircase, ensuring a perfect fit and a smooth, continuous ride from top to bottom.
Can stairlifts be fitted to any stairs?
In most cases, yes. Whether your stairs are straight, curved, narrow, or have multiple landings, there’s a stairlift solution available. A home assessment from our trusted partner will ensure the perfect model is selected for your layout, so installation is both safe and seamless.
Can stairlifts be rented?
If you only need a stairlift for a short time, rental options are available. This can be ideal during recovery from surgery or when caring for a visiting relative. Rental stairlifts include installation, maintenance, and removal, offering a cost-effective short-term solution.
Can stairlifts be used on either side?
Yes, stairlifts can be installed on either the left or right side of your staircase, depending on the layout of your home. During the survey, our trusted stairlift partner will recommend the best side for comfort, safety, and ease of use.
Can stairlifts be used outside?
Outdoor stairlifts are specifically designed to handle weather conditions such as rain, frost, and sunlight. They use durable, weather-resistant materials and come with protective covers, making them perfect for garden steps, porches, or garages.
How are stairlifts powered?
Stairlifts use rechargeable batteries that are powered through a standard mains connection. The batteries charge automatically when the lift is parked, so there’s no need to worry about manual charging or running out of power.
How are stairlifts fitted?
A trained engineer installs your stairlift using brackets fixed to the stair treads. Once the rail is in place, the chair and motor are attached, and the system is fully tested for safety. The process is simple, clean, and usually completed in one day.
What do stairlifts cost?
Prices vary depending on your staircase and specific needs. Straight stairlifts are generally cheaper than curved models due to custom design. Free home assessments ensure you receive an accurate, no-obligation quote tailored to your requirements.
What types of stairlifts are there?
There are several types: straight, for single flights without bends; curved, for stairs with turns or landings; outdoor, for external steps; and standing or perch lifts, for users who prefer to remain upright. Each type is designed to meet different mobility and space needs.
What are standing stairlifts?
Standing or perch stairlifts are designed for people who find it difficult to bend their knees or sit fully. They allow the user to ride in a near-standing position while being supported safely with a seat belt and handrail. They’re ideal for narrow stairs or limited mobility in the legs.
Who buys stairlifts?
Stairlifts are purchased by individuals who want to maintain their independence at home, as well as by families caring for older relatives or those with limited mobility. Many also buy stairlifts proactively to stay safe and avoid future falls.
Who repairs or services stairlifts?
Professional stairlift engineers handle servicing, repairs, and maintenance. Regular servicing (usually once a year) ensures the lift stays safe and reliable. Many companies also offer 24-hour callout services for urgent repairs.
Why are stairlifts so expensive, especially curved stairlifts?
The cost reflects the technology, safety features, and custom design involved - especially for curved models that must be tailor-made to your staircase. Each unit is built for durability, reliability, and comfort, ensuring long-term value and safety.
Why are stairlifts so slow?
Stairlifts move at a gentle, controlled speed for safety and comfort. This ensures you feel secure throughout your journey and prevents any sudden movements that could cause imbalance or discomfort.
Stairlifts and dementia - are stairlifts suitable?
For those living with dementia, stairlifts can improve safety and reduce fall risks. However, ease of use and supervision are important. Features like simple controls and swivel seats make operation safer and less confusing, especially when combined with caregiver support.
What are Stairlift alternatives?
If a stairlift isn’t suitable, alternatives include through-floor home lifts, platform lifts, or downstairs adaptations like converting a room into a bedroom. These options can incur considerable cost when compared to the purchase of a stairlift, and also usually require building or structural alterations to your home.
Are there stairlifts for narrow stairs?
The majority of today's stairlift models feature slimline fold-away designs, and are especially designed to be installed safely on narrow or steep staircases. These models have compact rails and foldable seats, armrests, and footplates, allowing others to use the stairs comfortably when the lift is not in use.